Refund & Shipping Policy

Introduction

At Alma Science B.V., your satisfaction is paramount to us. We understand the importance of clear and effective policies to ensure a seamless shopping experience. This Refund and Shipping Policy is designed to reassure you of our commitment to transparency and customer care.

Refund Policy

Eligibility for Returns: You may return unopened items within 14 days of delivery for a full refund. Items must be returned in their original condition and packaging. To initiate a return, please contact our customer service team who will guide you through the process. Processing Refunds: Upon receipt of the returned item, we will inspect it to ensure compliance with our conditions for returns. Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

Exceptions: Certain types of items may not be returned. Please note that perishable goods, customized products, and personal care items are typically exempt from being returned. We recommend contacting us if you have questions about your specific item.

Shipping Policy

Shipping Costs and Methods: Shipping costs are automatically calculated at checkout based on the shipping options available for your location. We offer a range of shipping methods to meet your needs, from standard to expedited shipping.

Delivery Timeframes: We strive to dispatch all orders from our warehouse within 1 business day. The expected delivery time is between 1 to 5 business days, depending on your location within Europe. We will provide tracking information once your order is shipped so you can follow its journey.

Handling Lost or Damaged Items: We are committed to ensuring that your items arrive in perfect condition. However, if you receive a damaged item or your order is lost in transit, please contact our customer support portal immediately. We will work diligently to resolve the issue, either through a replacement or a refund.

Customer Support

Our customer support team is here to assist you with any questions or concerns regarding our Refund and Shipping Policy. Please reach out to us via our support portal or email us directly at  [email protected]